— Case Studies
Production-grade delivery, institutional impact.
23 engagements across 10 verticals: autonomous voice and multi-agent AI in production, citizen-engagement platforms serving millions, and digital transformation for banks, ports, and ministries across the region.
Government & Public Sector
National digital strategies, citizen-services platforms, and operating-model transformation for ministries and public-service entities.
National Citizen Services Portal
National Government Entity (under NDA)
Designed and delivered a unified citizen-services portal with service catalogues, identity-linked access, integrated payments, and ticketing, consolidating fragmented public services into a single front door.
Public-Sector Digital Transformation
National Public-Service Authority (under NDA)
Multi-year digital transformation program for a public-service authority. We redesigned the operating model, set a prioritized roadmap, and led the execution that cut service-delivery time by 60%.
Government CX Transformation
National Ministry-Level Entity (under NDA)
Customer-experience transformation across digital and in-person channels. Journey redesign, service-blueprint mapping, and an omnichannel rollout lifted citizen satisfaction by 25%.
National Services UX Redesign
National Services Platform (under NDA)
Research-led redesign of a national services platform, improving discoverability, accessibility, and friction across the most-used citizen journeys. It included a full design system and a mobile-first refit.
Fintech & Banking
Digital transformation strategy, core banking modernization, and data platforms for financial institutions.
Financial Institution Digital Strategy
Leading Financial Institution (under NDA)
Full digital transformation strategy for a leading financial institution: digital-maturity assessment, market positioning, gap analysis, and a prioritized initiative roadmap with cost-benefit analysis, governance, and change management.
Enterprise Data & AI Analytics Platform
Regional Banking Group (under NDA)
Designed and stood up a unified data platform with embedded AI analytics, replacing siloed reporting with self-serve BI, predictive models, and a governance framework that finance, risk, and operations actually trust.
Holding Group Operating-Model & Governance
Diversified Holding Group (under NDA)
Operating-model redesign and governance framework for a multi-entity holding group. We clarified parent and subsidiary boundaries, capital allocation, and portfolio reporting cadence to support disciplined growth.
Retail & E-Commerce
Storefronts, marketplaces, and consumer community platforms for boutique direct-to-consumer brands, collector communities, and enterprise commerce.
Event Management Platform
Firebird 360
An embedded SwiftX developer building a critical component of Firebird 360's new event-management platform for meeting planners, conferences, and large gatherings.
Memoa
Memoa
A community platform for collectors. It brings people who care about specific kinds of objects together around their collections, with the social and discovery mechanics that make those communities thrive.
HealthTech
Production AI in healthcare operations: voice booking agents, telehealth platforms, and AI-enabled medical innovation.
AI-Enabled Medical Detection Feasibility
Public Health Organization (under NDA)
Feasibility-and-innovation strategy for an AI-enabled medical detection device: clinical-utility framing, regulatory pathway analysis, and a phased build plan to derisk investment before committing capital.
Tabeeb
Tabeeb
Telehealth mobile app for remote medical consultations. Arabic-first, with integrated billing, doctor scheduling, and patient records.
EdTech
Learning platforms, training content tools, and serious-games for academic research.
The Face Game
Edmond Awad (Academic research)
A serious-game web application studying how profile pictures influence human and AI decisions. Two-year engagement, fully shipped at the-face-game.net.
Life Portrait
Life Portrait
An AI-powered personalized coaching platform that combines LLM-driven guidance with structured personal-development frameworks. It scales mentorship without a one-on-one human coach for every user.
Transportation & Smart Mobility
AI-powered platforms for fleets, freight, and ports. Automation and modernization for operations where downtime isn't an option.
Regional Port Modernization
GCC Port Authority (under NDA)
Enterprise-architecture and cloud modernization for a regional port authority. We replaced brittle legacy systems with an integrated platform that cut downtime by 85% and gave the operator real-time operational visibility.
Freight Operations Automation
Regional Freight Operator (under NDA)
Automated the manual paperwork and dispatch loops choking a regional freight operator. We built the workflows, integrations, and intelligent routing that cut paperwork by 95% and shaved days off dispatch cycles.
A Ride-Hailing Platform for Saudi Arabia
Ride-Hailing Startup (Saudi Arabia)
A full ride-hailing platform built for Saudi Arabia from the ground up: rider and driver apps on a single Flutter codebase, a real-time first-accept-wins dispatch engine, Saudi payment rails (mada / Apple Pay), and Transport General Authority (Wasl) integration. We delivered everything from the app store listings to the admin console.
Real Estate
Business-model design, digital launches, and operational platforms for property developers and operators.
Media & Communications
AI agents and intelligence platforms for media operators, communications teams, and high-stakes content production, where reputation is the product.
Multi-Agent Campaign-Strategy Studio
Conciencia Lab
A 7-agent AI pipeline that codifies high-stakes communications discipline: narrative frames, copy patterns, paid-media doctrine, and reputational guardrails. It runs the full production loop with token-level streaming and human-in-the-loop gates at every step.
Conversation Intelligence Agent
B2C Conversation-Intelligence Platform (under NDA)
An autonomous AI agent that listens across every customer channel (calls, email, SMS, chat), transcribes in 120+ languages, learns the operator's products and intents, and feeds structured signals to CRM, BI, product, and compliance systems on a continuous cadence.
Refurbishment & Electronics
Behavioral diagnostics, evidence-grade telemetry, and native tooling for refurbishment lines grading complex consumer hardware in high volume.
Security & Authentication
Identity, passwordless authentication, and compliance-grade cybersecurity frameworks.
Cybersecurity & Digital Trust Framework
National Organization (under NDA)
Built the cybersecurity and digital-trust framework underneath a national digital ecosystem. Controls aligned to ISO 27001 / NCA / GDPR-equivalent, audit-ready evidence, and zero critical incidents in year one.
Secfense
Secfense
Passwordless authentication platform letting enterprises swap passwords for biometrics and security keys without modifying their underlying applications.