— Blog

Notes on building in production.

Field notes from the SwiftX team on AI agents, design systems, and delivering enterprise software that ships.

Neon night skyline representing an always-on voice service

What It Takes to Let an AI Answer the Hospital Phone

We built a voice agent that handles hospital appointment calls end to end, with no human in the loop, 24/7. The natural conversation turned out to be the easy half. Here's what actually made it trustworthy.

Khaled Yacout · Jul 16, 2026 · 6 min read

Read post

Abstract visualization of coordinated AI agents

AI AgentsMulti-Agent Systems

The AI Team That Runs the Campaigns

We built a content platform where a roster of specialized AI agents does the work and a human signs off on everything that matters. The hard part wasn't the agents. It was the governance around them.

Khaled Yacout · Jul 6, 2026 · 6 min read

Read post